Answers to the most common questions about our etchings, frames, shipping, payment and returns. Your question is not listed? Write to us via the contact form or call us: +49 30 302 32 34.
What is an etching?
Etching is one of the oldest printmaking techniques. The German word „Radierung“ comes from the Latin „radere“ – to scratch or scrape: the drawing is scratched into a coated metal plate, the plate is etched, inked and printed on paper. The Augsburg armour etcher Daniel Hopfer (1470–1536) is regarded as its inventor. More: Our definition of etching (PDF). More in our guide: What is an etching? and How an etching is printed.
Which etchings are available in the shop?
Above all city views of hundreds of German cities and towns – from Berlin to Hamburg, Munich and Cologne down to smaller towns – many of them as historic views. Plus landscapes, houses, animals, flowers and the four seasons. See Cities and Etchings.
What do “single-colored” and “hand-colored” mean?
Many etchings are available in two versions: printed in one colour (single-colored) or hand-colored, i.e. painted by hand after printing. You choose the version on the product page under “1. Etching”; the price adjusts automatically. More: Hand-coloured etchings.
Can I order an etching framed?
Yes. Under “2. Frame” you can choose brown-gold, round bar, gold, burl wood, gold-channeling or mahogany – or “no” for the unframed sheet. Under “3. Dust-proof framing with passe-partout and museum-glas” you can additionally choose a dust-proof frame with passe-partout behind museum glass. The frame size (also with passe-partout) is listed on every product page.
How large are the etchings?
This depends on the motif. Every product page lists motif size, sheet size and frame size – for many small city views, for example, motif approx. 9 × 12 cm, sheet approx. 20 × 25 cm.
How much does shipping cost?
Germany: 4.90 €. EU, Switzerland, Liechtenstein: 24.90 €. Other countries: 34.90 €. Orders from 1,000 € are shipped free of charge. Details: Shipping and payment.
How long does delivery take?
Delivery takes up to 10 working days. We ship with GLS or DHL; you receive a tracking number.
Do you ship abroad?
Yes, to the EU, Switzerland and Liechtenstein for 24.90 € and to all other countries for 34.90 € – free of charge from an order value of 1,000 €.
How can I pay?
By bank transfer in advance, via PayPal or by credit/debit card, Apple Pay, Google Pay and Amazon Pay (via our payment provider Stripe). For bank transfer you receive our bank details after ordering and we ship once payment has been received; with PayPal, card and Amazon Pay payments we ship without delay.
Do prices include VAT?
Yes, all prices include statutory VAT and are subject to shipping costs.
What does “price on request” mean?
For some works we do not show the price online. Please call us or write via the contact form – we will tell you the price.
Can I cancel my order?
Yes. You have a right of withdrawal of 14 days from receipt of the goods. You can declare the withdrawal by letter, fax, e-mail or directly via our online withdrawal function. You bear the direct costs of returning the goods. Details: Right of withdrawal.
Is there a warranty?
Yes, the statutory warranty applies. If a picture arrives damaged or does not match the description, please contact us.
Can I see the pictures in person?
Yes, in our gallery at Kaiserdamm 5, 14057 Berlin-Charlottenburg we are happy to advise you personally. Please call us briefly beforehand: +49 30 302 32 34.
Who is Kunstverlag Christoph Falk?
An art publisher with a gallery in Berlin-Charlottenburg (Kaiserdamm 5, 14057 Berlin). Alongside the shop we have been running online shops for years so that customers outside Berlin can also buy our etchings, prints, art prints and originals. More about the gallery: berlinerbildergalerie.de.
